Last updated October 20, 2026
MonthlyBoxer bills for fulfillment services already performed, so we don't sell products and there are no product returns to us. Here's how we handle billing errors and refunds.
If an invoice contains an error (a duplicate charge, an incorrect quantity, or a shipment billed to the wrong account), let us know within 30 days of the invoice date. Once confirmed, we'll issue a refund to the original payment method or a credit on your next invoice, whichever you prefer.
Overpayments are refunded to the original payment method within 10 business days, or applied as a credit at your request.
The 3% card processing fee is refunded in proportion to any refunded amount.
Postage is billed at carrier cost. If a carrier refunds a label (for example, an unused label), we pass the refund through on your next invoice. Lost or damaged packages are handled through carrier claims, and any amount recovered is credited to your account.
Email warehouse@monthlyboxer.com or call (877) 500-6268 with your invoice number.